Cancellation Policy

Sucasa Africa Cancellation Policy

We want to make it easy for you to understand what happens if you need to cancel your reservation or if a host cancels on you. This policy will help you know your rights and responsibilities.

1. When You Can Cancel Your Booking
   If you decide you need to cancel a reservation, the rules depend on the type of cancellation policy the host has chosen. There are different options for cancellation, and each one gives you different rights when it comes to refunds. Here’s a breakdown of the main cancellation policies noting that each host may chose their own policy which takes precedence. It is advisable to check the cancellation policy before finalising your booking:
   1. Flexible: You can cancel up to 24 hours before check-in and get a partial refund or forfeit.
   2. Moderate: You can cancel up to 5 days before check-in and get a full of partial refund.
   3. Strict: You can cancel up to 14 days before check-in and receive a partial refund.
   4. Super Strict: This is usually for special cases. You may get no refund, and the rules are stricter.
2. What Happens If You Don’t Cancel in Time?
   If you don’t cancel your reservation within the time frame specified by the host’s cancellation policy, you may not get a refund. The host is allowed to keep the amount paid, and you’ll be responsible for paying for your stay if you don’t show up.
3. Host Cancels Your Reservation
   If your host cancels your reservation, you’ll get a full refund. In some cases, we may also assist you find a new place to stay. Hosts should only cancel a booking for a valid reason.
4. Extenuating Circumstances
   Sometimes, life happens, and things beyond your control might prevent you from going on your trip. In these cases, Sucasa Africa may allow you to cancel and get a full refund even if the host has a strict cancellation policy. These situations might include things like natural disasters, death,  illness, or emergencies that make travel impossible or unsafe. To ask for a refund under extenuating circumstances, you will need to provide proof of what happened and show how it affected your ability to travel.
5. No Shows
   If you book a place and don’t show up without cancelling first, the host will generally not issue a refund. In this case, we expect guests to communicate with hosts if something changes, and if you’re unable to make it, it’s best to cancel the reservation in advance.
6. Modifications to Your Reservation
   If you need to change the dates of your booking or other details, you should reach out to the host. If the host agrees to modify the reservation, the new terms will apply, but you may need to pay any additional charges.
7. Communication Is Key
   To avoid misunderstandings, we encourage both guests and hosts to stay in touch. If there’s a problem with your booking, we want to make sure it gets resolved quickly and fairly.
8. What If You Disagree With the Host’s Cancellation?
   If a host cancels or if there’s an issue with the cancellation, and you don’t agree with their decision, you can reach out to Sucasa Africa’s support team. We will look into the situation and help resolve the issue in a fair and amicable way for both parties.

In Summary:

• Cancelling your booking: Know the host’s cancellation policy and follow the guidelines to get a refund.
• Host cancels: You’ll get a full refund, and we’ll help you find a new place to stay if needed.
• Emergencies: If you need to cancel for an emergency, we might help you get a refund even if the cancellation policy is strict.
• Communication: Always stay in touch with your host. If something changes, let them know ahead of time.
• No shows: If you don’t show up without cancelling first, the host may keep your payment.

Our goal is to make sure that everyone has a fair experience, whether you’re a guest or hosting. If something goes wrong, we’re here to help resolve the issue in a way that’s fair to both you and the host.